Customer Service

Our New Tag Line – Dedicated To You Security And Safety

– Posted in: Alarms, Burglaries, Business alarms, Business security, Car theft, CCTV, Costs of alarms, Crime prevention, Customer Service, Electronic security, Fire alarms, GuardHome News, Home alarms, Home security, Protecting the elderly, Reliability, Security, Smoke detectors, Theft

With the news full of the forthcoming EU referendum, I thought if would be cool to have a little voting session of our own. For the past couple of years our tag line has been Seriously Good Security For People Who Take Their Security Seriously, a bit of a tongue twister and perhaps it tries [...]

Do You Need Our Free Fast Track Service?

– Posted in: After Care, Alarm maintenance, Alarm setting, Alarms, Burglaries, Car theft, Crime prevention, Customer Service, Electronic security, Fast Track, Fire alarms, Home alarms, Home security, How to operate your alarm, Localism, Remote access and operation, Security, Smoke detectors, Theft

Our latest client is much closer to home than the New Forest trek last Friday, in fact in Old Harlow, just around the corner from Sentinel House. They were burgled recently so we "fast tracked" them. This is a unique free service that we offer to potential clients that we consider in need of an [...]

Are The Days Of The Dummy Deterrent Numbered?

– Posted in: After Care, Alarm maintenance, Alarm setting, Alarms, Burglaries, Business alarms, Business security, Car theft, CCTV, Costs of alarms, Crime prevention, Customer Service, Electronic security, GuardHome News, Home alarms, Home security, Insurance, IR cameras, Reliability, Security, Statistics, surveillance, Theft, Vehicle Protection

I ask this question because unusually I have seen three of my local clients (this includes myself) targetted by thieves, since the start of this year. In each of these cases the thieves left empty handed because the security system that we installed was fully operational. So as soon as the burglars attempted to enter [...]

GuardHomeSafe Is Our Watchword

– Posted in: After Care, CCTV, Crime prevention, Customer Service, Electronic security, Home security, Infra-red, IR cameras, Random Acts of Kindness, Security

We are a business, so making money is fundamental to our existence. However we are also a company that operates high moral standards and we recognise that there are times when profit is of secondary importance. Today for example we were talking to one of our clients who commissioned us to provide her CCTV surveillance [...]

Random Acts of Kindness

– Posted in: Alarms, Business alarms, Customer Service, Electronic security, Fire alarms, GuardHome News, Localism, Random Acts of Kindness, Security, Smoke detectors

I am planning to carry out a number Random Acts of Kindness (RAK's) this year. These will be in various forms and totally arbitrary. To kick off the year, I have decided to increase the number of new £250chairs that I am sponsoring for the Victoria Hall in Old Harlow from 2 to 3. I [...]

Why Accreditation Is Important

– Posted in: After Care, Alarm maintenance, Alarms, Burglaries, Business alarms, Business security, Costs of alarms, Crime prevention, Customer Service, Electronic security, Employee, Fire alarms, GuardHome News, Home security, Reliability, Security

A couple of weeks ago we completed our periodic assessment by the National Security Inspectorate (NSI) . Most members of the public have probably never heard of them, but this organisation are the security industry's equivalent of what is now called "Gas Safe"  formerly "Corgi"  and their role is too ensure that people who purchase [...]

Are Police Force Reductions Opening Your Doors To Crime – Are You Serious?

– Posted in: After Care, Alarm maintenance, Alarms, Burglaries, Business alarms, Business security, CCTV, Crime prevention, Customer Service, Electronic security, Home alarms, Home security, Reliability, Security, Theft

At a business level, burglary is bad news for the police. It is labour intensive and difficult to secure convictions, so when their organisations are already under pressure due to staff shortages, further cuts will only exacerbate the problem. Sara Thornton, Head of the National Police Chiefs Council stated earlier this year that in some [...]

Amateur Alarm Installers Are Leaving Users Vulnerable To Crime

– Posted in: After Care, Alarm maintenance, Alarm setting, Alarms, Approved suppliers, Burglaries, Business alarms, Business security, Costs of alarms, Crime prevention, Customer Service, Electronic security, Home alarms, Home security, Power supply, Reliability, Security

In the last couple of weeks, we have been invited to look at a couple of security systems installed by other companies. What we have seen, if you pardon the pun, is alarming. Modern professional alarm panels are very sophisticated with over 500 installer settings, (the same cannot be said for DIY systems as these are [...]