Every GuardHome system that we install is based on our professional in depth survey conducted with the home/business owner to ensure that the system is based on the requirements of the client.
If you have suffered a burglary or there is another qualifying set of circumstances that we determine to be relevant, we will give your enquiry our free Fast Track priority status. Our client charter guarantees that we will provide our written proposal within three working days. For our Fast Track clients we even improve upon this, by delivering our proposal within one working day. We do ask you to respond within one working day to take advantage of our Fast Track service and this entitles you to the highest priority where will endeavour to install your system within a few days. We need this time to configure and pre-test your system prior to installation to ensure that everything is working just as it should be.
The following case study illustrates what Fast Track means.
We were contacted by a potential client on the Tuesday after the 4th May Bank Holiday. He explained that he needed an alarm installed to comply with his insurance requirements otherwise he would not be permitted to continue trading. We carried out a survey for him the same day and within 4 hours of being contacted, his proposal was on its way via email. He called me back the following day to let me know he wished to proceed. This was Wednesday afternoon, and our work for the rest of the week was already scheduled. We immediately set up and configured his system in preparation so we were ready to go, while I made a few phone calls. Fortunately, we have very understanding and accommodating clients and I was able to create time for that Friday afternoon so that we could install the alarm system for our new client. The work was completed as scheduled and we now have a delighted new client who is not only very impressed with the versatility of his new alarm, but also with our now legendary award winning customer service and of course our unique Fast Track priority scheme! He has now asked us to provide CCTV also.
Are you someone who needs a security system in a hurry? Why not contact us and see if you qualify to become GuardHomeSafe with our Fast Track priority service.
