Customer Service

It is argued that acquiring new clients costs in the order of five times the rate of retaining existing ones. I would maintain that the ratio might be considerably more than this, especially when you factor in the likelihood of additional business that your existing clients could provide. We recently upgraded the alarm system for [...]

With the news full of the forthcoming EU referendum, I thought if would be cool to have a little voting session of our own. For the past couple of years our tag line has been Seriously Good Security For People Who Take Their Security Seriously, a bit of a tongue twister and perhaps it tries [...]

Our latest client is much closer to home than the New Forest trek last Friday, in fact in Old Harlow, just around the corner from Sentinel House. They were burgled recently so we “fast tracked” them. This is a unique free service that we offer to potential clients that we consider in need of an [...]

I ask this question because unusually I have seen three of my local clients (this includes myself) targetted by thieves, since the start of this year. In each of these cases the thieves left empty handed because the security system that we installed was fully operational. So as soon as the burglars attempted to enter [...]

If you were to ask the general public if they were to ever put themselves or members of their family at risk, I am sure most would say never! But there are plenty of occasions when they do precisely that in the interests of saving a bit of money! The first example of this is [...]

We are a business, so making money is fundamental to our existence. However we are also a company that operates high moral standards and we recognise that there are times when profit is of secondary importance. Today for example we were talking to one of our clients who commissioned us to provide her CCTV surveillance [...]

I am planning to carry out a number Random Acts of Kindness (RAK’s) this year. These will be in various forms and totally arbitrary. To kick off the year, I have decided to increase the number of new £250chairs that I am sponsoring for the Victoria Hall in Old Harlow from 2 to 3. I [...]

A couple of weeks ago we completed our periodic assessment by the National Security Inspectorate (NSI) . Most members of the public have probably never heard of them, but this organisation are the security industry’s equivalent of what is now called “Gas Safe”  formerly “Corgi”  and their role is too ensure that people who purchase [...]

This weekend the clocks are adjusted once again, back one hour, so you are being given an extra hour. What will you do with your extra hour? Whatever it is, the great thing is that you have the choice to do whatever you please! At GuardHome we have always felt that your time is far too [...]