We have decided to change our strap line because we want to convey a specific message to our clients and potential clients. Quite simply, if you are serious about your security then you need to buy your alarms, CCTV etc. from a us because we are incredibly serious about what we do and how we… Continue reading Seriously Good Security for People Who Take Security Seriously
Category: Customer Service
May 2014 Review
What a month May turned out to be? Our focus remains on the preparation work to get our new offices complete for opening on the 28th June. Because we are refurbishing an existing garden building, that was previously used as a recreational area, complete with small swimming pool etc, we had to remove all existing plant and… Continue reading May 2014 Review
We don’t do heart surgery!
This might seem a bit obvious, but perhaps it is something I should consider turning my hand to? Why you might ask? It is becoming increasingly apparent that people are buying security from everyone else other than professional alarm companies. You only have to take a glance at the upper levels of properties to see… Continue reading We don’t do heart surgery!
NSI Recertification Proudly Completed!
We are accredited by the National Security Inspectorate www.nsi.org.uk They are a UKAS certified organisation who ensure that the work that we undertake in the security industry is compliant with the relevant UK and European standards and any other codes of practice that might apply. Unlike a trade organisation, where you pay your subs and… Continue reading NSI Recertification Proudly Completed!
It Pays To Listen
It is a mark of a fool who thinks that they are all knowing. We like to make sure that when we meet up with our clients, that we take time to talk to them. This has many advantages. It allows up to develop a closer relationship, to keep up to date with their security… Continue reading It Pays To Listen
Attention To Detail – Does Your Alarm Company Clean Your Bell Box?
A Clean Bell Box! This might seem a small insignificant point, but if you think about it, it is incredibly important! This is what Attention To Detail (ATD) is all about! When we install alarm systems we place a highly visible branded bell box (they haven’t contained bells for sometime but old habits die hard) usually… Continue reading Attention To Detail – Does Your Alarm Company Clean Your Bell Box?
February 2014 Review
February 2014 was a bit of a mixed month really. After a period of sustained wet weather, where flooding seemed to be the biggest risk, the weather finally calmed down towards the end of the month and we had some truly delightful spring like days. I don’t remember any days of early morning ice scraping… Continue reading February 2014 Review
GuardHome Award Winning Customer Service
Yesterday whilst carrying out a routine service on a clients alarm, I couldn’t help but overhear her frustration at dealing with Sky customer support! Her conversation went something along the lines “If I upgrade you can get someone round to install a new box tomorrow, but if I simply want my existing sky box fixed… Continue reading GuardHome Award Winning Customer Service
An exciting new phase for GuardHome
This week is very exciting for us at GuardHome as it sees work starting on our new offices. After almost ten years of running my business from a very cosy room in my home, I have decided we are sufficiently mature to have our own offices. Some of the local residents may already have seen… Continue reading An exciting new phase for GuardHome
Monthly Review – January 2014, Are Burglaries Really on the Decrease?
Unseasonably warm, if very wet, weather characterised this month. At GuardHome we were kept quite busy this month as we had a number of new clients. Unfortunately most of this new business occurred as a result of the misfortune of the new clients, as they fell victim to burglars. One couple even had to cut short their post Christmas… Continue reading Monthly Review – January 2014, Are Burglaries Really on the Decrease?
